more information!
A collection of our most frequently asked questions.
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Where are your products manufactured?
Our cloths are manufactured in Canada.
Where are your materials from?
Our 100% cotton base comes from Europe and our 100% nylon pocket is from China. We believe in ethical supply chains. We exclusively work with suppliers who provide fair wages and a safe place to work!
Where do you ship?
Currently we only ship across Canada.
What is your return policy?
All namkins™ are final sale. We do not accept returns as cloths are considered hygiene items.
Why is the pocket on my namkin™ stiff?
The pocket is made from 100% water-resistant nylon, a sturdy fabric that softens with use while staying snug enough to hold your namkin™ securely. Give it a few uses and you'll warm up to each other.
How quickly will my namkin™ dry?
It depends. We chose an open weave fabric that allows for maximum absorbency with the quickest dry rate. Plus if it doesn't dry in time, you can always tuck it into it's pocket.
Is my namkin™ antibacterial?
We created a cloth base that could decompose. If a cloth has an antibacterial coating, then by nature, it's resistant to the bacteria that breaks down organic matter.
Will my namkin™ smell?
If you wash your namkin™ regularly, it will stay fresh! Machine wash in warm water, tumble dry at medium heat, and do not use bleach. If you want to wash it quickly, it can be hand-washed in the sink and hung to dry.
Will my namkin™ stain?
Yes, your namkin™ is your sidekick, and all the stains tell the stories of your adventures. Luckily, we've chosen patterns and colors that will help any stain blend in as much as possible.
Will my namkin™ shrink?
Yes! Once you pop it in the dryer, it shrinks down just a bit, making it the perfect size for the pocket.